Play Haus Designs Returns Policy
Our refund and returns policies vary between brands. Please note that the differing suppliers. Please ensure that you have fully read and understood your chosen brands return policy.
Telstar and Vuly Trampoline RETURNS POLICY – CANCELLATIONS
Please note. Trampolines that have been built or partially built CANNOT be returned for a refund. In compliance with the Consumer Protection (Distance selling) Regulations 2014 goods if unopened can be returned within 7 days. It is the responsibility (including the cost) of the customer to return the unused goods in their original packaging using a safe and secure method to return the goods. Proof of despatch may be required. Once the goods have been received they will be inspected, any damages or shortages will incur apportioned costs. Should you wish to return a trampoline email us at [email protected]
Telstar and Vuly Trampoline RETURNS POLICY – FAULTY In the case of a faulty product or part, the supplier will offer a repair/replacement/refund depending on what is reasonable under the circumstances. This will depend on the kind of product, the fault itself and the length of time since receipt of the goods. This is in compliance with the Consumer Rights Act 2015. We will request proof of the damaged / faulty part’s, images can be sent via email to [email protected]
Returns are accepted within 30 days from the date of delivery note. It is the responsibility (including the cost) of the consumer to return the unused goods in their original packaging using a safe and secure method to return the goods. If goods are refused by the buyer or the carriers have not been contacted after they have carded your property, the goods will be returned to us and we will refund less the cost of the delivery and any return charges we have incurred. A restocking/repackaging free of 10% will be applied for goods returned not in original packaging, damaged or missing parts. Please note that we can only replace any missing parts or replacement parts if reported within 30 days of the delivery note. It is the buyers responsibility to check the contents of their order and report any missing or damaged items within the 30 day period.
When placing orders, please make sure you have selected the correct item(s). The customer is responsible for the return shipping charges. If you have chosen to hire an independent builder to erect your trampoline, please do not hire them to arrive on day of delivery of the trampoline. Delivery may be made late in the day or could be delayed due to circumstance outside of our control. Please also check that you have received the correct item before paying for a build. We will not be held liable for costs incurred.
Wind damaged trampolines
If your trampoline has suffered damage due to high winds, replacement parts can be purchased. Please call a member of our sales team on 03300 100 643 or email [email protected] Please note, damage caused by the trampoline being blown over in the wind, or by some other external force is not covered under warranty.
Storm Balance Bikes
Blue Rabbit Climbing Frames
Tansun / Anda
Contact us HERE For questions related to refunds and returns.